Effective 1 May 2026 | Compliant with the Privacy Act 2020 and IPP 3A

Privacy Policy

X Commercial South Auckland (AB Commercial NZ Limited) is committed to protecting the privacy and rights of individuals in relation to their personal information. This policy explains how we collect, use, hold, and disclose personal information in the course of our commercial real estate agency business, and applies to all personal information we handle whether collected directly from you or from third-party sources.

 

This policy complies with the Privacy Act 2020, including the new Information Privacy Principle 3A (IPP 3A) which took effect on 1 May 2026.

1. What Is Personal Information

Personal information is any information that identifies, or could reasonably identify, an individual. This includes names, addresses, telephone numbers, email addresses, occupation details, photographs, financial information, and demographic data.

 

2. How We Collect Personal Information

2.1 Information you provide directly

We collect personal information directly from you through:

  • Accessing and using our website;
  • Conversations and correspondence with our representatives;
  • Transactions you enter into with us (including agency agreements, sale and purchase agreements, and leasing arrangements);
  • Enquiries, competitions, or surveys; and
  • Requests to update information we hold about you.

2.2 Information collected indirectly (from third parties)

As a commercial real estate agency, we routinely receive personal information about individuals from sources other than the individual themselves. This is referred to as indirect collection under IPP 3A. We collect personal information indirectly from the following types of sources:

  • Referring agents or other real estate agencies (for example, when another agent introduces a buyer, tenant, or party to a transaction);
  • Landlords, vendors, or their representatives (for example, when a landlord provides contact details for a current or prospective tenant, or a vendor provides details about a buyer);
  • AML/KYC identity verification providers (for example, identity verification services we use to comply with our Anti-Money Laundering and Countering Financing of Terrorism obligations);
  • Property data and marketing databases (for example, publicly available property registers, title information, and commercial market data services);
  • Industry service providers acting as informal referral partners (for example, valuers, property managers, finance brokers, or other professionals in the commercial property sector who refer clients or share contact details in connection with a transaction); and
  • Other third parties in connection with a transaction or our business operations (for example, solicitors, accountants, or other professionals involved in a deal).

Your right to be notified of indirect collection: Where we collect your personal information indirectly, we are required by IPP 3A to take reasonable steps to make you aware of this. By publishing this policy on our website, we provide notice of our indirect collection practices. If you have been referred to us or your information has been provided to us by a third party, this policy serves as that notification. You can also contact us at any time to ask what information we hold about you and where it came from.

 

3. Why We Collect Personal Information

We collect and use personal information for purposes connected with our commercial real estate agency business, including:

  • Marketing, selling, leasing, or managing commercial properties;
  • Identifying and introducing buyers, tenants, vendors, and landlords;
  • Preparing and completing sale and purchase agreements, lease agreements, and related documents;
  • Conducting due diligence and identity verification as required by law (including AML/CFT obligations);
  • Communicating market opportunities and property listings;
  • Operating and maintaining our website and systems;
  • Complying with our legal obligations; and
  • Resolving complaints and disputes.

 

4. Who We Share Your Information With

We may disclose your personal information to:

  • Our employees, agents, and contractors who need it to carry out their roles;
  • Other parties to a transaction (for example, the other party's solicitor, agent, or financier);
  • AML/KYC identity verification service providers;
  • IT systems providers, web hosting services, and cloud software providers;
  • Professional advisors including accountants, solicitors, and business consultants;
  • Debt collection agencies (if applicable);
  • Marketing and mailing services; and
  • Government agencies with statutory authority to request information, including the New Zealand Police, Inland Revenue (IRD), and the Ministry of Business, Innovation and Employment (MBIE).

We will only release personal information beyond the above where required by law, to enforce our terms and conditions, or to protect the legitimate interests of X Commercial South Auckland, our clients, or others.

Where we disclose personal information to a third party, we take reasonable steps to ensure that party is aware of the confidential nature of the information.

 

5. Storage and Security of Your Information

We take all reasonable steps to keep your personal information secure against loss, unauthorised access, use, modification, or disclosure. This includes physical, electronic, and procedural safeguards appropriate to the sensitivity of the information.

If you believe a privacy breach has occurred, please contact us immediately. If your concern is not resolved to your satisfaction, you may contact the Privacy Commissioner at 0800 803 909 or www.privacy.org.nz.

 

6. Accessing and Correcting Your Information

You have the right under the Privacy Act 2020 to request access to personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details at the top of this document. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 2020.

 

7. Email and Marketing Communications

We use email to communicate market opportunities, property listings, and other relevant information. You may request to be removed from our mailing list at any time by contacting us or by following the unsubscribe instructions in any email we send you.

 

8. Cookies and Website Tracking

Our website uses cookies and local storage to improve your browsing experience and deliver relevant content. Cookies are small data files stored on your device. You may disable cookies through your browser settings, though this may affect some website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

 

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in the law or our business practices. Any updated version will be posted on our website at www.xcommercial.co.nz. We encourage you to check this page periodically.

 

10. In-House Complaints and Dispute Resolution Procedure

X Commercial South Auckland has a straightforward process for clients, prospective clients, and customers to raise complaints or disputes about our services.

  1. Contact our Manager by phone or in writing (addressed to 'The Manager'). Explain who your complaint relates to, the grounds for the complaint, and the outcome you are seeking.
  2. The Manager may ask you to formalise your complaint in writing. They will investigate with the relevant team member(s) and acknowledge your complaint within 5 working days, including arranging a meeting if appropriate.
  3. If no agreement is reached, the Manager will provide a written proposal to resolve the matter.
  4. If you do not accept the written proposal, please advise us within 5 working days and propose an alternative resolution.
  5. If we accept your proposal, we will confirm in writing and act as quickly as possible. If we decline, we may invite mediation.
  6. If mediation does not resolve the matter, our in-house process is concluded. You may then register your complaint with the Real Estate Authority (REA).

Please note: You may contact the Real Estate Authority at any time, regardless of whether you have used our in-house process. The REA can be contacted at: PO Box 25371, Featherston Street, Wellington 6146 | Phone: 0800 367 7322 or (04) 471 8930.

 

Questions about this policy? Contact us at info@xcommercial.co.nz or 09 218 8899.